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Sarir Warranty Procedure |
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The product to be considered for warranty repair or replacement should be delievered to an Authorised Service Center for inspection and warranty evaluation.
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Warranty policy coverage does not include the pick-up of units or on-site inspection.
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Check the unit’s date code to determine if the unit is within the warranty period per policy.
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Inspect the unit for both the cause of failure and repair requirements. Determine whether the product failure was caused by a defect in materials or workmanship, and thus warrantable under policy definition.
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If the product failure is determined to be caused by a warrantable defect, and the product date code indicates the unit is in warranty period, proceed as follows:
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Minor repairs should be carried out by the Service center.
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Major repairs or unit replacements should be carried out per the Warranty.
Generally, the items will be replaced other than credit notes. |
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